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BUFFALO WINDOW WASHING TERMS AND CONDITIONS
Last updated: July 14, 2026
By accepting an estimate, paying a required down payment, scheduling an appointment, authorizing work, or otherwise engaging Buffalo Window Washing to provide services, the customer agrees to these Terms and Conditions. The accepted estimate, approved change orders, applicable service descriptions, and these Terms and Conditions collectively constitute the agreement between Buffalo Window Washing and the customer.
Buffalo Window Washing will perform the services described in the accepted estimate. Work that is not specifically identified in the estimate is not included.
Any additional work requested by the customer or made necessary by concealed, unexpected, or materially different property conditions may require a written change to the scope and price. Buffalo Window Washing will communicate material changes before completing additional chargeable work whenever reasonably possible.
The price stated in an estimate is based on the scope of work and property conditions reasonably visible or disclosed when the estimate was prepared.
Prices are subject to change until the estimate is accepted and any required down payment is received. Once accepted, the quoted price will remain in effect unless the customer requests additional work or previously unknown conditions materially affect the scope.
Unless otherwise stated in writing, the remaining balance is due immediately upon completion of the services.
Except where prohibited by applicable law, a down payment equal to 25% of the total estimated service price is required to reserve an appointment.
The down payment will be applied toward the customer’s final balance. An appointment is not considered confirmed, and Buffalo Window Washing is not required to hold the proposed service date, until the required down payment and acceptance of the estimate have been received.
Buffalo Window Washing will handle advance payments in accordance with all applicable escrow, bonding, and consumer-protection requirements.
No down payment will be required for any service for which applicable law prohibits a contractor from requiring a deposit. Buffalo Window Washing may still require a signed agreement before reserving those services.
Nothing in these Terms and Conditions limits any cancellation right provided by federal, state, or local law.
When New York law provides a customer with the right to cancel a qualifying residential home-improvement contract, the customer may cancel the agreement without penalty until midnight of the third business day after signing it. Cancellation must be communicated in writing.
If a customer properly exercises a legally required cancellation right, any payment received will be returned as required by applicable law.
After any legally required cancellation period has expired, customers must provide at least five calendar days’ notice to cancel or reschedule a confirmed appointment.
Notice must be provided by telephone, text message, or email and must be received by Buffalo Window Washing during normal business hours.
Cancellation or rescheduling with at least five calendar days’ notice:
When at least five calendar days’ notice is provided, the customer may choose to receive a refund of the down payment or transfer the down payment to a new service date.
Cancellation or rescheduling with fewer than five calendar days’ notice:
When a customer cancels or requests to reschedule with fewer than five calendar days’ notice, Buffalo Window Washing may retain up to the amount of the 25% down payment as an agreed cancellation charge.
The parties acknowledge that late cancellations can leave Buffalo Window Washing with an unfilled crew schedule, reserved labor, administrative expenses, and lost opportunities to accept other work. Because the exact loss caused by a late cancellation may be difficult to calculate, the cancellation charge is intended as a reasonable estimate of the resulting loss and not as a penalty.
When no down payment was collected because deposits are prohibited by law, Buffalo Window Washing may invoice the customer for a reasonable cancellation charge, not exceeding 25% of the scheduled service price, subject to applicable law.
A request to move the appointment to a different date with fewer than five calendar days’ notice may be treated as a late cancellation unless Buffalo Window Washing approves an exception in writing.
Buffalo Window Washing may waive or reduce a cancellation charge in the event of a documented emergency, serious illness, death in the family, or another extraordinary circumstance. Any waiver is discretionary and does not modify this policy for future appointments.
Buffalo Window Washing generally sends a courtesy appointment reminder approximately five days before the scheduled service date.
The customer remains responsible for remembering the appointment and complying with the cancellation policy. Failure to receive or review a courtesy reminder does not automatically waive the cancellation policy.
The customer is responsible for providing safe and reasonable access to all areas included in the estimate.
Unless otherwise agreed, the customer must ensure that gates and applicable doors are unlocked, required water sources and electrical outlets are accessible, vehicles and movable objects are cleared from the work area, pets and occupants are kept safely away from active work areas, and Buffalo Window Washing has any necessary access instructions before arrival.
If Buffalo Window Washing cannot perform the scheduled work because access was not provided or the property was not reasonably prepared, the appointment may be treated as a late cancellation.
Exterior services may be postponed because of rain, lightning, high winds, freezing temperatures, unsafe surface conditions, equipment problems, staffing emergencies, or other circumstances that could affect safety or service quality.
When Buffalo Window Washing postpones an appointment, the customer will not lose the down payment. The payment will remain credited toward the rescheduled service.
If Buffalo Window Washing cannot perform the agreed-upon services and the parties cannot arrange a reasonable replacement date, the customer will receive a refund of any amount paid for services that were not performed.
Estimated service dates may change because of weather or other circumstances beyond Buffalo Window Washing’s reasonable control. Unless expressly agreed in writing, service dates are estimates and time is not of the essence.
The customer must disclose any known property conditions that may affect the work, including leaking or defective windows, failed window or door seals, loose siding, gutters, trim, fixtures, or masonry, deteriorated paint, stain, caulking, mortar, or sealants, damaged screens, oxidized or heavily weathered surfaces, improperly installed materials, hidden electrical or structural hazards, and previous repairs or damage that may not be readily visible.
Buffalo Window Washing is not responsible for damage caused solely by pre-existing deterioration, defective installation, concealed defects, failed seals, loose materials, or conditions that could not reasonably have been identified before work began.
Nothing in these Terms and Conditions eliminates Buffalo Window Washing’s responsibility for damage directly caused by its failure to perform the work with reasonable care.
Buffalo Window Washing will use commercially reasonable methods and professional judgment when performing the services.
Unless specifically guaranteed in writing, Buffalo Window Washing does not guarantee the complete removal of permanent staining, oxidation, mineral deposits, artillery fungus, paint, rust, oil, efflorescence, deeply embedded organic growth, or other discoloration that has altered or penetrated the underlying material.
Some surfaces may display pre-existing fading, oxidation, staining, repairs, or color differences more noticeably after cleaning. The appearance of these conditions after cleaning does not necessarily mean they were caused by the cleaning process.
Buffalo Window Washing may rely on information supplied by the customer concerning the property, water sources, electrical systems, surface materials, access, drainage, property boundaries, and previously applied coatings or chemicals.
The customer is responsible for the accuracy of this information. Buffalo Window Washing is not responsible for consequences caused by materially inaccurate or incomplete information provided by the customer.
The customer is responsible for identifying and, when reasonably possible, removing or protecting delicate, valuable, irreplaceable, or water-sensitive property located near the work area.
This may include outdoor electronics, open windows, artwork, antiques, decorative items, furniture, fabrics, plants requiring special care, and personal belongings.
Buffalo Window Washing must be notified before work begins of any item requiring special handling.
To the fullest extent permitted by applicable law, Buffalo Window Washing will not be liable for indirect, incidental, special, exemplary, or consequential damages, including loss of use, loss of income, or loss of business, arising from the services.
This limitation does not apply to liability that cannot legally be limited or excluded and does not excuse Buffalo Window Washing from responsibility for its own negligence or willful misconduct.
For residential work that qualifies as a home-improvement contract under New York law, the accepted estimate and accompanying contract documents must include all legally required information and notices.
These may include the contractor’s legal name, address, phone number, applicable license or registration number, approximate project dates, scope of work, materials, total price, payment schedule, mechanic’s-lien notice, advance-payment notice, cancellation notice, and insurance information.
If any provision of these Terms conflicts with a mandatory requirement applicable to a residential home-improvement contract, the mandatory legal requirement will control.
Buffalo Window Washing will maintain any contractor license or registration required by the municipality in which regulated work is performed.
Any applicable license or registration number will be provided in the estimate, agreement, or accompanying contract documents when required.
These Terms and Conditions will be governed by the laws of the State of New York.
Any legal proceeding arising from the services will be brought in a court of competent jurisdiction located in or serving Erie County, New York, unless applicable law requires otherwise.
If any provision of these Terms and Conditions is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent legally permitted, and the remaining provisions will remain in effect.
Buffalo Window Washing may revise these Terms and Conditions from time to time. The version in effect when the customer accepts the estimate will apply to that service unless the parties agree otherwise in writing.
Buffalo Window Washing
Email: contact@buffalowindowwashing.com
Telephone: 716-617-8894
